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Retailer Services Overview
SIRAS pioneered and patented product serial number capture, tracking, and return-validation methodologies which enable retailers to provide an optimized omnichannel customer experience. We help retailers improve consumer satisfaction, retention, and profitability, enable point-of-sale activation and digital download codes, and reduce shrink and fraud. Today we've expanded our return expertise to non-serialized products with the revolutionary new service: ReturnFlex™.
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OmniTrace™
Comprehensive product and transaction tracking in the SIRAS cloud
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ReturnFlex™
Configurable, rules-based engine which allows retailers to process cross-channel returns and maximize the consumer return experience - while limiting returns costs through the use of centrally maintained attributes and algorithms
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Record of Receipt
Track your high-loss inventory; retailer scans the UPC and/or UID barcodes of inventory as it's received and transmits to SIRAS
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Activation Codes
Empower your enterprise with on-demand activation and digital content download codes that uniquely offer customers a risk-free purchase experience
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Extended Service Plan
Easily link extended service plans (ESPs) to specific items for tracking and validation from the POS date
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RTV Agent
Configurable programs for retailers and manufacturers to validate returns based on established terms and conditions and other attributes
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Call Brief
On-demand transaction data for your call center agents to speed calls, improve service quality, and pinpoint warranty eligibility
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Active Recovery Network
Web-based investigative tool to query product history by UID (serial number) and link information to specific events and cases and to identify gray market or counterfeit goods
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Recall Guardian
Track product recalls by item UID (serial number) and by retailer. Know sell-through exposure and on-shelf counts, prevent sales and facilitate returns or exchanges of recalled items
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