Our Company

Learn more about InComm Product Control

Our History

In the late 1990s, a popular video game manufacturer noticed a high return rate on their products. To counteract this trend, it developed innovative and patented systems for tracking products by a unique fingerprint (UPC + serial number) through point of sale and for validating return eligibility. This new system of anonymously tracking products proved highly successful. Thus, InComm Product Control (formerly SIRAS) was born with the sole purpose of providing retailers and manufacturers with comprehensive solutions for tracking their products' complete lifecycle.
How We Help
Retailers and manufacturers are paying the price for returns. Both are looking for ways to reduce shrinkage and deter fraudulent behavior without alienating consumers. InComm Product Control equips retailers and manufacturers with an automated service that tracks products by unique fingerprint (UPC + serial number) throughout the product sales lifecycle and determines return eligibility based on established terms and conditions, saving time and cost at the returns counter.
Who We Help
Our solutions create channels of shared data, connecting retailers, manufacturers, consumers and law enforcement, enabling each to benefit from the valuable data contributed by the others.

Retailers and manufacturers are paying the price for returns. Both are looking for ways to reduce shrinkage and deter fraudulent behavior without alienating consumers. InComm Product Control equips retailers and manufacturers with an automated service that tracks products by unique fingerprint (UPC + serial number) throughout the product sales lifecycle and determines return eligibility based on established terms and conditions, saving time and cost at the returns counter.

Our solutions create channels of shared data, connecting retailers, manufacturers, consumers and law enforcement, enabling each to benefit from the valuable data contributed by the others.


CASE STUDIES

National Mass Merchant Activates Portable Media Devices

A national mass merchant retailer engaged InComm Product Control for UID tracking and return validation services to evaluate impact on returns and shrink. Results were compelling after only four months.

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Personal Audio Devices Manufacturer Achieves 1,700 percent ROI Using InComm Product Control ReturnFlex® and Reduces Counterfeit Returns by 90 percent

A manufacturer of popular audio devices was facing costly challenges in its retail network. Once its products were activated and tracked by InComm Product Control OmniTrace™ and ReturnFlex, the manufacturer gained on-demand visibility into its retailer network and effectively reduced their return rate. In the first five months of working with InComm Product Control, the manufacturer realized a 1,700 percent return on investment.

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Fitness Products Manufacturer Achieves 1500% ROI Using InComm Product Control ReturnFlex® to Stop Fraudulent Returns

After a new product launch at a major U.S. retailer lead to financial loss from fraudulent returns rather than gain from legitimate sales, the manufacturer and retailer engaged InComm Product Control to help serialize and track products, resulting quickly in a positive and profitable turnaround.

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Track and Recover Stolen Items with InComm Product Control Record of Receipt

Many retailers track products, especially serialized products, starting at the point of sale; but to counter shrink, retailers must begin tracking products before they are sold. To detect theft from store rooms or display areas, retailers need to track products as soon as they are received into inventory. This way they can establish an objective and verifiable history for products and establish claims for a chain-of-custody argument for proving product ownership.

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TESTIMONIALS

"We look forward to InComm Product Control helping to grow our partnerships with our retail customers by enabling a more profitable product offering year after year. We are especially impressed by IPC's ability to help our retailers prevent returns fraud and other types of losses, while ensuring that our consumers receive the best possible service along with our groundbreaking products."

Executive Vice President, Techno Source

"Our company needed a custom call center solution and InComm Product Control delivered. When our agents enter an item serial number, IPC provides detail on the sale date, retailer name, retailer return eligibility, warranty eligibility, and feeds up authorized product repair centers based on the consumer's zip code. We're saving costs and most importantly, providing improved service to our customers."

Director of Customer Service, U.S. consumer electronics company

"Since our company was founded, we have been dedicated to delivering the highest possible product quality and customer service. We're confident that our partnership with InComm Product Control and the data-driven business insights will help us in our ongoing pursuit of both these goals."

Vice President of New Supplier Relationships, Green Mountain Coffee Roasters

"InComm Product Control gives us more visibility into consumer return trends. We use IPC to track and evaluate the Return Reduction Projects our company implements."

VP Quality & Engineering Services, Global consumer products company

"We've seen a positive ROI since joining InComm Product Control - our overall savings are surpassing the total fees - that we wish all of our retail partners would implement the IPC program."

Director of Customer Service, U.S. consumer electronics company

"InComm Product Control reports are a valuable source of information that reveal trends or patterns we otherwise might not have seen at all and we use those to consider areas for deeper review or more investigation."

Chief Product Planner, U.S. consumer electronics company

"InComm Product Control provides an outstanding tool set for assisting us with the reduction of returns. With improved visibility and reporting we are better positioned to manage our supply chain behavior, saving time and money while improving partner relationships."

Director of Reverse Logistics and Repair, Retailer and consumer electronics manufacturer

"We have seen tremendous benefits from our partnership with InComm Product Control. They have provided our retailer customers with a way to systematically enforce return policies to reduce returns attempted beyond the policy window - and to deflect fraudulent return attempts."

Reverse Logistics Manager, Global consumer electronics company